Whether it’s a query on WhatsApp, a comment on Facebook, or a response to an Instagram story, you can manage every client message from one dashboard, ensuring greater engagement and faster response times.
Trusted by over 40,000 global brands
One universal inbox for every message on all platforms!
Stay always updated – manage all customer interactions from various channels in one universal inbox. Collaborate efficiently on every platform your customers choose.
Respond to questions from your website or e-shop visitors
Provide immediate solutions, enabling visitors to solve queries directly from the website
Connect with Facebook Messenger
Chat in real-time and engage customers to transform FB Messenger into a lead generation center.
Ensure satisfaction for your Instagram followers
Provide quick responses to comments, direct messages, and story replies to all your Instagram followers.
Support your customers on WhatsApp
Engage in live chat, create marketing campaigns, and answer questions from all your customers on WhatsApp.
Expand your reach with Telegram
Automate your marketing on Telegram and use broadcasting to expand reach and gain business recognition.
Chat, convert, and manage – all from one universal inbox.
The ChatBotXL universal inbox offers advanced features that make it easier for your team to efficiently manage messages and effectively turn visitors into customers!
Turn social media audiences into customers for your business or online store!
Track every customer visiting your site and gather valuable information to assess if they could become your client.
Quickly find information with smart search
Search all conversations across all platforms to quickly access any information.
Segment audiences to easily sort all conversations
Filter conversations based on selected parameters to optimize communication with different clients.
Tags and notes for smooth internal communication
Now you can easily sort conversations using tags and store important details using notes.
Automatic translation enabling conversation in visitors' languages
Allow visitors to write in their own language and easily translate their messages into your language to better understand them.
Instantly take control of any conversation with live chat capability
Make it easier for your employees to handle challenging or urgent conversations with a single click!
The only chatbot platform compatible with all your communication tools!
Discover unlimited possibilities with ChatBotXL integrations. Easily connect all chat apps, CRM systems, and other tools to provide the highest level of customer service.
Frequently Asked Questions
What is a universal inbox and what benefits does it offer?
The universal inbox collects all customer messages from platforms like WhatsApp, Facebook, Instagram, Telegram, and others in one place. It simplifies conversation management, speeds up responses, and allows interaction with clients without switching between apps.
How can I manage live chat from multiple platforms?
With the ChatBotXL universal inbox, you can manage live chats from various platforms — your website, e-shop, Facebook, WhatsApp, Instagram, Telegram, and others — all from one dashboard. All conversations are in one place, allowing you to maintain order and ensure no client inquiry gets missed.
How does the universal inbox reduce response time?
The universal inbox consolidates all customer interactions in one place, allowing you to quickly respond to messages without the need to switch between platforms.
Can I respond to messages on Facebook and Instagram in real-time using the Universal Inbox?
Yes! With the universal inbox, you can manage all messages on Facebook and Instagram and reply to them in real-time, including comments and direct messages. This helps you stay in touch and engage your audience without switching apps.
Is the universal inbox helpful for customer service on WhatsApp?
Absolutely! The universal inbox allows you to easily support customers on WhatsApp using LiveChat. It enables you to manage multiple conversations simultaneously, resolve issues faster, and use it for marketing campaigns—all conveniently in one place.
What our customers say
Delivering value, earning trust. Hear good words about ChatBot XL on these platforms
Crozdesk
“The ChatBot XL team brought expertise not only in using Generative AI but also in how these technologies can be tailored to our needs in asset and wealth management. It was amazing how well they could transform complex technical ideas.”
G2
“Their ability to execute tasks on time. If you want to start an AI Chatbot business, this is the right place. - They have a great work environment and understand the importance of being efficient.”
Capterra
“We use ChatBot XL for our Facebook bots, automatically responding to messages on Facebook. We currently handle millions of messages monthly, and it's truly a great product.”
Trustpilot
“Its WhatsApp automation with API is really practical for sales and marketing purposes. If it includes campaign performance analytics, it will be excellent.”
Good Firms
“Their timely communication is the reason for excellent project management. Our descriptions are precisely translated as needed by ChatBot XL, and they possess the necessary skill set to execute functions promptly.”
