Trusted by over 40,000 global brands
Provide instant assistance via live chat wherever and whenever!
Be available to customers wherever you are and connect with users using live chatfrom your desktop, mobile device, or social media platforms.
Mobile App
Stay connected with your customers wherever you are, thanks to push notifications and alerts from the BotPenguin mobile app.
Browser
Stay updated with your customers through the browser app for desktop users.
Social Media Platforms
Never miss a customer query again! Stay up-to-date with BotPenguin’s social media Live Chat integration.
Increase real-time customer engagement
Stay up-to-date to resolve customer queries and keep the conversationflowing smoothly, enhancing user experience
Live Typing Preview
Enhance response speed and accuracy by previewing what the user is typing before they send the message.
Quick Replies
Use predefined messages for frequently asked questions to ensure efficient and rapid communication.
Video Calls
Build customer trust by providing personalized support through video calls, where you can offer detailed advice.
Phone Calls
Offer the ability to switch from live chat to phone support for direct assistance
Human Takeover
With live chat and chatbot, an agent can instantly take over a customer conversation that requires a human touch.
Bot Takeover
After solving a complex issue, you can easily switch between an agent and a chatbot to save time and increase productivity.
Boost your agents' productivity
Track your live chat agent’s performance to understand their work behaviorsand accordingly optimize to enhance efficiency
Exclusive Agent Panel
Provide your agent with a comprehensive panel for tracking and managing customer interactions to enhance efficiency.
Notes and Tags
Help agents stay organized by categorizing and managing conversations using notes and tags for differentiation.
Rule-Based Chat Routing
Set predefined live chatbot rules to ensure customer queries are directed to the appropriate team.
Chat Status Management
Manage team workload and shifts by providing online/offline work status options
Unified Chat Inbox
Simplify customer management work by ensuring conversations from all platforms are stored in one inbox.
Multilingual Capabilities
Respond to customer inquiries in their preferred language, ensuring customers from every location feel satisfied.
Track and understand customer behavior
Monitor customer behavior patterns and segment accordingly to provide more targeted andpersonalized campaigns through live chat analytics
Viewed Pages History
Track the path taken by your website user, allowing for more personalized and contextual conversations.
Visitors List and Profile Details
Access detailed profiles of your website visitors to gain insights for personalized interactions.
24-Hour Conversation Window for WhatsApp
Keep WhatsApp conversations open for 24 hours to easily respond to customer inquiries and restart them if needed.
WhatsApp Template Messages
Quickly respond to frequently asked questions using ready-made templates, ensuring efficiency and consistency in client communication.
Personalized Product Recommendation
Turn every conversation into a sales opportunity by recommending products based on user preferences.
Stay connected using all social media media platforms
Make your customers feel special by never missing a conversation with them on any social media platform
Telegram
Telegram
Provide your customers with constant contact and good service through live chat support on Telegram.
Provide excellent customer service 24/7 via live chat for WhatsApp Chatbot.
Messenger
Facebook Messenger
Convert potential clients into loyal customers by providing them with diligent service via Messenger.
The perfect live chat assistant for businesses in all industries
Don’t limit yourself with the exceptional live chat support feature.You can reach anywhere, anytime, and anyone!
E-commerce
Sell better by sending personalized offers and reducing buyer anxiety by sharing all order information.
Education
Encourage candidates for constructive conversation throughout the recruitment process via live chat.
Tours and travel
Provide your customers with the smoothest booking experience by offering full support during the tour.
Customer support
Create the best customer support for your potential and current customers with Live Chat service.
Healthcare
Provide your patients with an easy way to find accurate information for any medical question.
Insurance
Improve customer service by providing 24/7 cross-channel support through live chat.
Human Resources
Automate daily tasks and allow your HR department to explore new horizons with BotPenguin Live Chat!
Frequently Asked Questions
What is Live Chat Online and how can it help my business?
Live Chat Online allows for real-time interaction with website visitors. It helps quickly answer questions, guide customers, and close sales faster, creating a better user experience.
Can I use Live Chat for free on my website?
Yes, ChatBot XL offers a free Live Chat solution for websites. You can connect with visitors without any initial costs, providing excellent customer support directly from your site.
Is the ChatBot XL Live Chat application secure?
Absolutely! Our Live Chat application is secure, protecting all your conversations and customer data with encryption, giving you peace of mind.
Can I use Live Chat with a chatbot?
Yes, ChatBot XL offers a Live Chat feature with a chatbot, allowing the bot to answer simple inquiries while agents focus on more complex conversations, increasing efficiency.
How does ChatBot XL's Free Live Chat software work?
Our free live chat software seamlessly integrates with your website or app, enabling real-time communication with customers without complex tool installations.
Does the ChatBot XL Live Chat app work on mobile devices?
Yes, our Live Chat app works on all devices, including mobile devices. You can stay connected with your customers no matter where you are, offering timely support on the go.
What our customers say
Delivering value, building trust. Hear good words about ChatBot XL on these platforms
Crozdesk
"The ChatBot XL team not only provided insights about using Generative AI but also on how these technologies can be tailored to our needs in the asset and wealth management industry. It was amazing how well they could transform complex technical ideas."
G2
"Their ability to timely execute tasks. If you want to start an AI Chatbot business, this is the right place. - They have a great work environment and understand the importance of being efficient."
Capterra
"We use ChatBot XL for our Facebook bots, automatically responding to Facebook messages. We currently handle millions of messages per month, and it is truly a great product."
Trustpilot
"Its WhatsApp automation with API is really practical for sales and marketing purposes. If it includes campaign result analysis, it will be excellent."
Good Firms
"Their timely communication is the reason for excellent project management. Our descriptions are precisely translated to needs by ChatBot XL, and they possess the necessary skill set to execute functions on time."
