Trusted by over 40,000 global brands
Display products, sell, and notify with a generative AI eCommerce chatbot.
Sell your products like a dream with organized catalogs and chat-based product recommendations. Send abandoned cart notifications, enable order tracking, and much more.
Answer product-related questions
eCommerce chatbot based on the ChatGPT platform, trained on product catalogs, documentation, etc., responds quickly to customer queries, providing instant and accurate information.
Show product catalogs
Showcase your diverse range of products in attractive and easy-to-use catalogs, capturing customer attention and making it easier for them to choose products through chat.
Send product recommendations
Your eCommerce chatbot analyzes user preferences and sends personalized product suggestions based on their likes, increasing sales and customer satisfaction.
Payment gateway integrations
Seamless integration with popular payment gateways like Stripe, Razor Pay, etc., enabling customers to perform secure and hassle-free transactions and ensuring a smooth transaction process.
Order confirmation
Send an order confirmation message right after a customer places an order. Instant confirmation is received via chat, and the order delivery process is initiated.
Send order notifications
Inform customers about various stages of delivery, i.e., packaging, shipment, cancellation, delivery, etc., using your eCommerce chatbot. Keep them satisfied until they receive the order.
Allow order tracking
Enable customers to track their orders via chat. The eCommerce chatbot provides tracking updates immediately, keeping customers informed at all times.
Retarget abandoned carts
Remind customers to continue shopping from where they left off and complete the order after abandoning the cart, thus ensuring higher sales.
Return, refund, and exchange process
Simplify the process of returns, refunds, and exchanges with your eCommerce chatbot, allowing customers to easily initiate and track their requests.
Collect robust leads
The AI eCommerce bot captures and qualifies leads in the chat, such as name, email address, phone numbers, etc., allowing future marketing campaign planning. Saves time and effort.
Introduce an AI shopping assistant to your online store
Train a ChatGPT-based eCommerce bot to answer frequently asked questions and recommend products,engage customers again, converse in context, and more.
We offer 24/7 support
Provide 24/7 customer support with an AI bot trained on your purchasing process, policies, and product knowledge bases with URLs, data sets, FAQ files, and chat history.
Suggestions based on keywords and intentions
Generative AI chatbots can suggest products based on user keywords and intentions, providing more accurate recommendations.
AI-powered product search
An AI shopping assistant can quickly and easily direct customers to the products they are looking for, reducing bounce rates and increasing conversion rates.
Speak with context
Contextual AI enables the chatbot to provide personalized help based on customer history. Customers don’t need to repeat themselves.
Choose a consistent brand tone
Maintain brand consistency by aligning the tone and language of eCommerce chatbots with your brand’s values and communication style.
Set up a store on WhatsApp: eCommerce Chatbot for WhatsApp
Create a comprehensive e-commerce shop that meets all your customers’ needs on WhatsApp — from sending product brochures to order tracking.
Send product catalog
Present your products and services to customers.
Recover abandoned carts
Remind customers about abandoned carts and encourage them to complete their purchases.
Discounts and offers
Offer exclusive discounts and deals to attract more customers.
Streamline returns, refunds, and exchanges
Assist your customers by processing refund, return, and exchange requests in private messages on WhatsApp.
Low stock alerts
Notify customers about low stock of their favorite products.
Order tracking
Allow customers to track their orders in real time.
Cash on delivery ordering
Enable customers to place orders with the option of cash on delivery for convenience.
Create custom reminders
Set personalized reminders for customers, specific to your delivery process.
Chatbots for eCommerce stores:
benefits that keep growing
Outshine your competitors with a generative AI chatbot servicing your customers day and night. Reduce abandoned carts, save time for sales agents, speed up transaction processing, and more.
Gain more sales
Increase conversion rates and sales by providing product catalogs and tailored suggestions.
Reduce operational costs
Automate customer service tasks and reduce the need for human intervention, saving on operational costs.
Save time for your agents
Free your sales agents from repetitive inquiries, allowing them to focus on more complex and valuable tasks.
Save effort on outreach
Let the chatbot handle servicing current and potential customers, saving time and effort.
Gain more customers
Engage potential customers through personalized interactions resembling human-like exchanges, expanding your customer base.
Increase product visibility
Chatbots have a high open rate, ensuring more visibility for your products and promotions.
Accelerate transaction processing
Streamline the shopping process by facilitating product search and purchases via chat.
Add an eCommerce chatbot to your favorite platform
Your customers are scattered across different platforms, hence it’s good that the multichannel ChatBot XL eCommerce works on websites, social media, and eCommerce platforms.
Messenger
Facebook Messenger
Turn prospects into loyal customers by providing them with attentive service via Messenger.
With this integration, enjoy non-robotic conversations with customers 24/7.
Website
Website
Add a chatbot to your website to offer shopping assistance to visitors, address FAQs, showcase products, and send order notifications, leading to a higher conversion rate.
Woocommerce
Woocommerce
A multichannel eCommerce chatbot that integrates with the WooCommerce online store and WhatsApp, providing a comprehensive solution for customer service and sales.
Online store
Online store
Add an AI bot to your Shopify store and WhatsApp. Let customers browse the product catalog, make payments, receive order updates, request returns, refunds, and more.
Draw more attention to your products with AI-based solutions ECommerce Chatbot
Set up marketing automation with an eCommerce chatbot and achieve better CTR than emails and ads. Be visible and sell with targeted nurturing through drip campaigns, broadcasts, product notifications, etc.
Plan Drip & Broadcast campaigns
Automate targeted marketing campaigns at optimal times with an eCommerce chatbot, ensuring maximum engagement and conversions.
Discount for abandoned carts
Recover abandoned carts by offering exclusive discounts via an AI-driven chatbot, motivating customers to complete their purchases.
Limited stock alerts
Notify customers in real time with a chatbot about limited product availability, urging them to make quick purchases before stocks run out.
Upsell and cross-sell
Increase order value by suggesting complementary products and upgrades to customers during interactions with the chatbot.
Send coupon codes
Deliver personalized discount codes directly via chatbot to encourage customers to make a purchase, enhancing customer satisfaction.
Exit intent discount
Retain potential customers who are about to leave by offering them enticing discounts as they try to exit your website or chat.
Post-sales monitoring
Ensure customer satisfaction by sending personalized messages with requests for assistance, resolving any issues, and providing additional help.
Birthday wishes
Celebrate with customers on their special day by sending personalized birthday wishes and offering them exclusive deals, thereby building loyalty and customer engagement.
Allow the Chatbot to capture hot leads and facilitate appointment bookings
Use the eCommerce bot to generate leads through natural dialogues. Additionally, customers can book appointments via chat. Sync captured data with the CRM system.
Capture and qualify potential leads
Engage leads with personalized and automated conversations to generate and qualify leads.
Send lead data to your CRM
Ensure all lead data is automatically synchronized with your CRM system for efficient transaction tracking and follow-up actions.
Submit your existing customer list
Transfer your list of leads or customers from other platforms into ChatBot XL and stay in touch with your customer base.
Book appointments via chat
ChatBot XL integrates with Google Calendar, Simplybook, Calendly, and other apps to help customers schedule appointments 24/7.
Integrate with booking tools
Seamlessly integrate the chatbot with the existing booking tool to streamline the appointment scheduling process.
The eCommerce chatbot enhances your customer support capabilities Support
Maintain strong customer support with our eCommerce Chatbot powered by ChatGPT, which does the heavy lifting. Assist customers with product inquiries, order issues, frequently asked questions about policies, and more.
Chat with customers on live chat
Participate in real-time conversations and provide customers with instant support through the live chat feature offered by eCommerce chatbots.
Add your customer service teams
Collaborate with sales teams by adding them to the eCommerce chatbot platform so they can assist customers and boost sales.
Integrate with your ticketing systems
Seamlessly integrate the eCommerce chatbot with existing ticketing systems for smooth customer issue management and resolution.
Add tags and segment customers
Organize and categorize customers based on their interactions and preferences with the chatbot, enabling personalized technical support and marketing campaigns.
Integrate with CRM
Connect the eCommerce chatbot to your preferred system (CRM), such as HubSpot, Zoho, Agile, etc., maintaining a uniform customer database and enhancing customer service.
Unified inbox
Access and manage all customer interactions from a centralized inbox, ensuring effective communication and consistent support across multiple channels.
Detailed customer profiling
Collect comprehensive customer data via the chatbot, enabling detailed customer profiling for personalized assistance and targeted marketing.
Collect feedback
The eCommerce chatbot can gather valuable feedback from customers, allowing you to improve products, services, and overall customer satisfaction.
Boost e-commerce sales and streamline service across different industries
Monetize your eCommerce store with AI Chatbot. Whether it’s clothing, skincare, home decor, health,groceries, or more, your AI bot supports you.
Fashion
Send trend recommendations, easy shopping, style advice, personalized outfits, and news.
Skincare and cosmetics
Provide beauty tips, personalized skincare methods, and expert advice when needed.
Health and wellness
Share wellness tips, personalized health plans, fitness advice, and schedule appointments.
Computers and consumer electronics
Give expert advice on the latest gadgets, showcase products, provide specification details, and find ideal tech solutions.
Home Decor
Provide clients with interior design tips, suggest personalized decorations, and the latest fashion trends.
Groceries and Food
Send shopping catalogs in chat, recipe ideas, meal planning assistance, and nutritional advice anytime.
Digital Services
Ensure all lead data is automatically synced with your CRM system, making it easier to track transactions and follow up.
Pet Care
Provide 24/7 support, capture leads to sell services, offer suggestions, and ensure smooth navigation.
Cars and Parts
Allow clients to find the right auto parts, get maintenance advice, and receive expert help regarding their vehicle.
Launch your eCommerce chatbot in 2 minutes with ready business templates
Maintain strong customer service with our ChatGPT-powered eCommerce Chatbot that handles heavy lifting. Assist clients with product inquiries, order issues, FAQs about policies, and more.
eCommerce Product Catalog
Showcase and sell your products with an interactive catalog.
Address eCommerce questions
Quickly and efficiently, with ChatBot XL to answer most inquiries.
Pizza Shop
Take orders or help your customers track their pizza flavor.
Restaurant Order
Streamline the process of ordering and tracking food with an efficient AI-powered bot.
Flower Delivery
Help your customers seamlessly track their shipment.
Car Rental
Ensure seamless car rental services with easy booking and assistance.
Everyone loves native integrations, and so does ChatBot XL
There’s no need to pay any fees for integrations, as always. With over 80 native integrations, ChatBot XL collaborates effectively with others, providing the best e-commerce experience.
and over 80 integration tools
Frequently Asked Questions
What is an eCommerce chatbot?
An eCommerce chatbot is an AI-based tool that automates tasks like customer service, product catalog display, payment acceptance, order status updates, returns and refunds processing, and order tracking in chat.
How to use ChatGPT in e-commerce?
You can train ChatGPT on product data, store policies, documentation, store URL, and frequently asked questions to assist clients, recommend products, and personalize interactions for better e-commerce experiences.
How to create an eCommerce bot?
Create an eCommerce bot by defining its purpose, training it on relevant data, integrating it with platforms, and optimizing it for customer engagement.
How do bots affect e-commerce?
Bots streamline e-commerce by automating tasks, delivering personalized experiences, improving customer service, and boosting sales through targeted interactions.
What is the best chatbot for e-commerce?
ChatBot XL stands out in the e-commerce industry with robust features like order tracking, automated customer service, cart abandonment recovery, personalized product recommendations, and seamless payment integration.
What is an online shopping bot?
An online shopping bot is an AI-based tool that assists users across different stages of shopping— from product discovery to checkout and beyond.
What are the benefits of using AI in e-commerce?
Artificial Intelligence in e-commerce enhances customer experience with 24/7 support and query resolution, AI-powered live chat, increasing sales through personalized recommendations, AI-based product search, and more.
What is a chatbot in marketing?
A marketing chatbot is an AI-backed tool used for engaging customers, running loyalty programs, sending gift cards, nurturing relationships with drip and broadcast campaigns, among other activities.
What is an example of an e-commerce chatbot?
An example of an e-commerce chatbot is one that helps customers find products, answers questions, and facilitates transactions within a messaging platform.
What is a B2B chatbot?
A B2B chatbot is an AI-based tool aimed at helping businesses manage inquiries, process orders, and provide support to other businesses.
How to create a WhatsApp bot for e-commerce?
Create a WhatsApp bot for e-commerce using platforms like ChatBot XL, which offer easy-to-use tools for creating and deploying chatbots on WhatsApp.
How can I use WhatsApp in e-commerce?
Use WhatsApp in e-commerce to engage customers, provide support, send order updates, offer personalized recommendations, and facilitate transactions through integration with a payment gateway.
Is the WhatsApp chatbot free?
Yes, ChatBot XL allows you to create a WhatsApp chatbot for free, offering 100 conversations per month.
What our clients say
Delivering value, building trust. Hear good words about ChatBot XL on these platforms.
Crozdesk
“The ChatBot XL team brought not only expertise in using Generative AI but also in how these technologies can be tailored to our needs in the asset and wealth management industry. It was amazing how well they could translate complex technical ideas
G2
“Their ability to perform tasks on time. If you want to start an AI Chatbot business, this is the place to be. - They have a great working environment and know the importance of being efficient.”
Capterra
“We use ChatBot XL for our Facebook bots, automatically responding to Facebook messages. We are currently handling millions of messages per month, and it's really a great product.”
Trustpilot
“Its WhatsApp automation with API is really practical for sales and marketing purposes. If it includes campaign performance analytics, it will be great.”
Good Firms
“Their timely communication is the reason for excellent project management. Our descriptions are precisely translated into needs by ChatBot XL, and they have the necessary skill set to perform functions in time.”
