Trusted by over 40,000 global brands
Understand customer behavior through visualization Key company KPIs
We have spent hundreds of hours understanding the crucial KPIs for each company. Whether it’swhether it’s about customer conversion rates or assessing the impact on business operations, we have it all covered.
Monitor the performance of your chatbot
Track the performance of your chatbot in real-time, weekly and monthly.
Use chatbots across different platforms
Find out which channel is most popular among your target audience.
Analyze chat flow performance
Conduct A/B tests for different conversation paths to understand client interaction behaviors.
Personalized WhatsApp dashboard
Measure the effectiveness of your chatbot and WhatsApp campaigns using a dedicated, advanced dashboard.
Get access to your Customer Service Agent performance in real-time
Receive weekly updates on the effectiveness of your support team with multiple KPIs.
Leads and messages count
Check the number of leads and messages obtained by a specific bot and assigned agent.
Channel usage trends
See how many leads and messages enter the sales funnel through different channels and which agent handles them.
Segment your audience
Analyze customer interactions with the chatbot to smartly segment audiences based on behavioral data.
Enhanced ROI generation
Utilize chatbot analytics to streamline the lead acquisition process and reduce costs by minimizing human intervention.
Boost growth in all business verticals using real-time Chatbot performance analysis
Install an AI Chatbot on your website and increase your team’s efficiency, by providing it with the support of an intelligent and analytical virtual assistant.
Improve sales process
We define values for each contact so you can see specific pipeline attributions through your chatbots. Download leads collected by the chatbot as CSV files.
Increase conversion rates
Customize messages based on customer behavior analysis conducted by various chatbots to enhance return on investment (ROI).
Gain access to actionable insights
Based on indicators like hours saved, conversion rates, engagement rates, abandonment rates, and more, find out what works best for your business.
Expand marketing reach
Relieve your marketing team by utilizing an AI-powered analytical chatbot that collects user data and helps understand consumer behavior.
Take advantage of over 80 native app integrations
Control your data flow by integrating existing software andtools with the AI ChatBot XL chatbot.
and over 80+ integration tools
Frequently Asked Questions
What metrics does the chatbot analytics dashboard track?
The AI chatbot analytics dashboard tracks metrics such as the number of conversations, response time, chatbot usage, and the performance of conversation flow, allowing you to optimize chatbot performance.
How can chatbot analytical tools help improve customer engagement?
Chatbot analytical tools track key data, enabling the enhancement of interactions, increasing engagement, and improving user satisfaction.
Can I monitor chatbot performance across different platforms?
Yes, the chatbot analytics platform provides insights into data from platforms like WhatsApp and Facebook, allowing you to track engagement and effectiveness.
How does the chatbot analytics dashboard help improve conversion rates?
The chatbot’s analytical panel tracks goal achievement indicators, showing how effective your bot is at increasing conversions.
What is a fallback rate and why is it important?
The fallback rate, tracked by chatbot analytics software, measures how often the bot struggles to provide accurate responses.
Can I integrate chatbot analytics with Google Analytics?
Yes, you can integrate a chatbot analysis tool like Google Analytics chatbot tracking to gain detailed insights into user behavior and chatbot performance.
What our clients say
Delivering value, earning trust. Hear good words about ChatBot XL on these platforms
Crozdesk
“The ChatBot XL team brought knowledge not only about the use of Generative AI, but also how these technologies can be tailored to our needs in the asset and wealth management industry. It was amazing how well they could transform complex technical ideas
G2
“Their ability to execute tasks on time. If you want to start an AI Chatbot operation, this is the right place. They have a great work environment and understand how important it is to be efficient.”
Capterra
“We use ChatBot XL for our Facebook bots, automatically responding to messages on Facebook. We currently handle millions of messages per month, and it's a really great product.”
Trustpilot
“Its WhatsApp automation with API is really practical for sales and marketing purposes. If it includes campaign performance analytics, it will be great.”
Good Firms
“Their timely communication is the reason for great project management. Our descriptions are precisely translated to fit the needs by ChatBot XL, and they have the necessary skillset to perform functions on time.”
